Last Updated: September 16, 2025

At the practice of Dr. Nancy Lanphear MD, we are committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the British Columbia Personal Information Protection Act (PIPA) and other applicable laws.

1. What Information We Collect

We may collect the following types of personal information:

• Contact information: name, phone number, email address.
• Health information: medical history, treatment records, and other information necessary for providing care.
• Administrative information: billing details, insurance information, and appointment records.
• Website usage data: non-identifiable information such as browser type or pages visited (for analytics purposes only).

2. How We Use Your Information

Your information may be used to:

• Provide safe, effective pediatric medical care.
• Schedule and manage appointments.
• Communicate with you about your care.
• Process billing, insurance, and payments.
• Meet legal, regulatory, and professional requirements.
• Improve our services and website.

3. Consent

By providing us with your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. How We Protect Your Information

We use physical, electronic, and administrative safeguards to protect your information, including:

• Secure electronic medical records.
• Restricted staff access based on role.
• Confidentiality agreements with staff and contractors.
• Secure storage and disposal of paper records.

5. Sharing and Disclosure

We do not sell or rent personal information. We may share your information only in the following circumstances:

• With other health professionals directly involved in your care (with your consent, unless otherwise required by law).
• With insurers or third parties as required for billing.
• As required by law, regulation, or court order.

6. Access and Correction

You have the right to:

• Request access to your personal information in our custody.
• Request corrections to ensure accuracy and completeness.
  To make a request, please contact our Privacy Officer (details below).

7. Retention of Information

We retain personal information for as long as required by law and professional regulations. Records are securely destroyed when no longer needed.

8. Cookies and Website Data

Our website may use cookies or analytics tools to improve user experience. This information is non-identifiable and used only for statistical purposes. You can disable cookies through your browser settings.

9. Contact Information

If you have questions, concerns, or requests regarding your personal information, please contact:

Privacy Officer
Dr. Nancy Lanphear MD
601 W Broadway, Suite 902
Vancouver, BC
info@devpedcare.ca

10. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the revised effective date.

Patient Rights & Responsibilities

At [Practice/Physician Name], we are committed to providing high-quality, compassionate care for children and families. To ensure the best experience, it’s important that patients, parents/guardians, and care providers work together respectfully.

Patient and Family Rights

As a patient or parent/guardian, you have the right to:

• Respectful care in a safe, supportive, and non-discriminatory environment.
• Privacy and confidentiality of your child’s health information in accordance with applicable laws.
• Clear information about your child’s diagnosis, treatment options, and expected outcomes.
• Involvement in decisions about your child’s care, including the right to ask questions and seek second opinions.
• Access to records: request to view or receive copies of your child’s health information, subject to legal and professional guidelines.
• Continuity of care and appropriate referrals when specialized services are needed.
• To voice concerns or complaints without fear of reprisal and to have them addressed in a fair and timely manner.

Patient and Family Responsibilities

To help us provide the best care, we ask that patients and families:

• Provide accurate and complete information about your child’s health, medical history, medications, and allergies.
• Follow medical advice and treatment plans as agreed upon with your physician or discuss concerns if you choose not to follow them.
• Treat staff, physicians, and other families with courtesy and respect.
• Keep appointments or provide timely notice if you need to cancel or reschedule.
• Understand clinic policies regarding billing, insurance, and communication.
• Use clinic communication tools appropriately and avoid sharing confidential health information through unsecured channels (such as general email).

Questions or Concerns

If you have any questions about your child’s care, rights, or responsibilities, please contact our office. We are committed to listening, explaining, and working with you to support your child’s health and well-being.